Why its important to implement
Electronic ordering creates digital timestamp evidence and clear part number records. Verbal orders cause misunderstandings. Price confirmation protects against disputes.
Price Confirmation Benefits
This will also confirm the price agreed at the time of order done.
Digital Order Documentation
By ordering with email or through the BMS/DMS there is a digital imprint of the date and time the parts were ordered and evidence the order was received by the supplier along with clear records of what parts were order. Part numbers must be used at all times. Verbal orders can be misunderstood.
Business Impact
Wrong parts delay key-to-key times. Administration wastes time on corrections. Parts manager efficiency suffers. Customer satisfaction declines with delays.
Key to Key
Wrong or no parts arriving on time.
Key to Key
Incorrect parts arrive because no clear parts number or verbal order placement.
Lead Time
Administration - time wasted waiting for correct parts if above issues persist.
Idle Time
Parts Manager – reordering and waiting for correct parts.
Customer Satisfaction
Customers lose confidence and brand happiness in the business with long lead time.
Profit
When parts are delivered the price can be checked to the price given at tie of order, to ensure correct.
action steps
Implement electronic-only ordering policy using email or BMS/DMS systems, enforce policy with warnings.
Electronic Ordering Policy Enforcement
Strong internal warnings if policy not followed once established.
Electronic Parts Ordering System
Implement only electronic order policy, using email, or direct BMS/DMS parts ordering system.
Related tasks
Milestone:
07: Optimizing Parts Management & Storage