Why its important to implement
Parts must arrive before customer drop-off to prevent key-to-key delays. Poor management causes bay blocking and parking congestion. No vehicle should enter without parts.
Parking Area Management
This can cause vehicles to fill up the parking area and create blockages.
Key to Key Time Protection
If the parts are not ordered and delivered prior to customer drop off there is high chance the 'key to key' time can be affected due to the vehicle waiting additional days waiting for the parts to arrive.
Workshop Entry Protocol
No vehicle should enter the workshop until all parts are onsite.
Production Management Prevention
Poor production management could allow vehicles to begin work causing internal work bays to be blocked.
Business Impact
Key-to-key times extended by parts delays. Vehicle idle time increases. Customer satisfaction suffers. Production time wasted moving vehicles around site.
Key to Key
Wrong or no parts arriving on time.
Key to Key
Production team delayed in beginning work on vehicles onsite.
Idle Time
Vehicle siting waiting for parts to begin repairs.
Customer Satisfaction
Customers lose confidence and brand happiness in the business with long 'key to key' time.
Production
Time wasted moving cars in car part, due to more cars on site waiting for parts to be delivered.
action steps
Implement pre-delivery parts ordering policy, require parts verification before repairs begin, enforce policy with warnings.
Parts Delivery Policy Enforcement
Strong internal warnings if policy not followed once established.
Parts Delivery Verification Process
Implement internal policy, no repairs to begin unless all parts delivered and checked.
Timely Parts Delivery Policy
Implement internal order policy to order all parts and confirm delivery time prior to customer repair drop off date.
Related tasks
Milestone:
07: Optimizing Parts Management & Storage