Why its important to implement
Parts inspection prevents delays from wrong parts discovered during repair. Dedicated responsibility minimizes risks. Price monitoring prevents unexpected costs.
Parts Inspection Necessity
If each part is not checked upon drop off and well before bringing the vehicle into the shop for repair and it is assumed that they are correct, any incorrect parts or items missing will only be discovered when they are opened for part fitting during repair or final fit up, this will impact the 'key to key' time, affecting customer satisfaction and causing blockages in a work bay or in the car park.
Price Increase Prevention
Checking for accidental or unexpected price increase will save the business unexpected short- and long-term losses and drive a renegotiation or search for another supplier. At worst it will cause a price change to the estimate and may be rejected by the work provider.
Parts Manager Risk Mitigation
When there is a parts manager of person responsible in their job description this risk is minimised greatly.
Business Impact
Profit decreases from unchecked price increases. Key-to-key delays from wrong parts. Production delays affect scheduling. Customer confidence suffers.
Profit
Not checking parts for price increases could decrease profit if higher prices are not accepted by the work provider.
Profit
Not assigning someone to check on parts prices could cost the business money by not looking for opportunities to negotiate better deals.
Key to Key
Wrong parts arriving and not checked will cause delays waiting for correct parts.
Key to Key
Production team delayed in beginning or continuing work on vehicles onsite.
Idle Time
Vehicle siting waiting for parts to begin or continue repairs.
Customer Satisfaction
Customers lose confidence and brand happiness in the business with long 'key to key' time.
action steps
Employ parts manager or assign responsibility to foreman, implement parts inspection policy, enforce compliance with warnings.
Parts Inspection Policy Enforcement
Strong internal warnings if policy not followed once established.
Parts Inspection Policy
Implement internal policy, no repairs to begin unless all parts delivered and checked.
Parts Manager Assignment
Employ a parts manager or for smaller body shops assign the task to a foreman or other staff member.
Related tasks
Milestone:
07: Optimizing Parts Management & Storage