Why its important to implement
Vital communication step enabling daily/weekly production plans. Body/Paint foremen get unified departmental expectations. Parts Manager updates on delivery delays. Customer relations manager provides accurate information updates.
Unified Departmental Plan
Both Body and Paint foremen are involved so they have a clear picture of what is expected of their respective departments so that they have a united plan and not separate objectives and understand each other's work loads
Vital Communication Step
This is a vital step in keeping regular communication with key people to enable the production managers daily and weekly plan to be activated and adhered to
Parts Delivery Updates
The Parts Manager should be involved so the Production Manager can be updated on any delays on parts deliveries resulting from additional parts ordered after "detailed stripping" is done that could affect his plan
Customer Information Management
The customer relations manager should be there to have the correct information to forward to the customer / work provider and update the BMS system
Business Impact
Prevents departmental silos, reduces key-to-key times and idle periods. Ensures unified planning, consistent customer communication, and improved operational efficiency through coordinated workflow management.
Key to Key
If no united plan, production departments (body and paint) vehicles will not be completed on time
Key to Key
If Parts Manager is not aware of delivery expectations there can be delays and Production team delayed in beginning work on vehicles onsite
Idle Time
Vehicle siting waiting if there is no clear plan in place for prioritising jobs
Customer Satisfaction
Customers lose confidence and brand happiness in the business with long 'key to key' time
Customer Satisfaction
Customer hate getting different stories when phoning about their car, so everyone should know what's happening and saying the correct story
Overall Business Impact
Daily production meetings create unified coordination that prevents departmental silos and conflicting objectives. Without proper communication, vehicles experience extended key-to-key times, increased idle periods, and production delays. Customer satisfaction deteriorates when delivery expectations aren't met and inconsistent information is provided. Effective meetings ensure parts availability awareness, unified planning, and consistent customer communication, directly improving operational efficiency and customer retention
action steps
Hire/train Production Manager. Enforce daily 15-minute meetings using BMS WIP reports. Same time daily with no interruptions. Strong compliance enforcement.
Performance Monitoring and Enforcement
Strong internal warnings if policy not followed once established
Meeting Management and BMS Integration
The meeting needs to be held at the same time every day and have no interruptions, plus should only take a maximum of 15 minutes
Meeting Management and BMS Integration
Production Manager should enforce this meeting and use the BMS to create a WIP report as the basis to discuss each job onsite
Staffing and Role Development
If no Production Manager is in place the business should hire one or train either the Body or Paint Foremen into this role
Related tasks
Milestone:
04: Production Management Optimisation