Why its important to implement
External services (windscreen, alignment, ADAS) must be scheduled within repair timeframe to prevent delays. BMS tracking and visual reminders essential.
Scheduling requirements
These tasks need to be scheduled throughout the period of the repair and should be scheduled within the agreed dates the vehicle is on site. All booking should then be scheduled with the BMS.
Third party service requirements
There are some tasks on the estimate that the business may not handle internally. These may be due to agreements with work providers that require some services to be done by a particular company. The most common tasks taken care of by third parties are: Windscreens and all glass removal and refitting, Wheel alignments, Tyre changes, ADAS and Radar calibrations, Electronic checks, Air-conditioning de-gassing and re-gassing, Vehicle wrapping and signage application, Paintless dent repair.
Visual reminder system
All third party tasks need to be on the windscreen as a reminder for all, also the date should be next to it for when it will be done.
Business Impact
Productivity and throughput suffer from scheduling conflicts, idle time increases waiting for third parties, customer satisfaction drops from delays.
Key to key, throughput, general, body and paint productivity
If vehicles are delayed due to delays caused by third parties not being booked to fit in with work schedule the delivery dates will not be met as a result
Idle Time
Vehicle siting waiting for third parties to carry out their work will increase idle times
Customer Satisfaction
Customers lose confidence and brand happiness in the business with long 'key to key' time
Overall Business Impact
Key to key times, throughput, general, body and paint productivity are all affected when vehicles are delayed due to third parties not being properly scheduled, leading to missed delivery dates. Idle Time increases when vehicles sit waiting for third party work to be completed. Customer Satisfaction suffers as customers lose confidence and brand happiness due to extended key to key timeframes.
action steps
Check third party availability before booking, schedule in BMS, include in daily meetings, maximize internal work where possible.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Internal Capability Assessment
Also, if there is no recommendation by the work providers, then where it makes commercial sense the shop should try and do as much as possible within the body shop, as this will help timing and profits.
Communication Processes
Third party booking should always be part of the production daily meeting.
Scheduling and Planning
Schedule when the third party should carry out the work and add it to the BMS planner. Production manager should ensure the work is carried out on time with the third parties or inform if there are any delays.
Third Party Coordination
Admin staff should check with all third parties if there is availabilities during the booked period before confirming with the customer. Only book in vehicles when third parties confirm availability.
Related tasks
Milestone:
04: Production Management Optimisation