Why its important to implement
Customer unique requirements and business relationship strengthening needs require priority communication. VDA/Production Manager must reflect priorities in scheduling and communicate clearly to all staff.
Priority Communication
The VDA and production manager should book the jobs through shop to reflect these priorities and then make sure they are clearly explained during planning and production meetings with all staff
Business Relationship Strengthening
In other circumstances the business management may want to prioritise a certain customer that will help strengthen work relations or bring additional work to the business
Customer Unique Requirements
Each customer has unique requirements and situations, during the estimating, approval and booking process the VDA and or reception staff may have expressed a need to have there vehicle back at a certain date or day of the week
Business Impact
Optimizes workflow profitability through strategic throughput management. Prevents departmental conflicts, reduces key-to-key times, and improves customer satisfaction through reliable delivery expectations.
Profit
By planning workflow and prioritising workflow the business will be more profitable as a result of more throughputs
Throughput, general, body and paint productivity
If staff are not aware of job priorities there will be united plan and overall production will be negatively affected in each department
Key to key
By correctly prioritising and communicating the priorities with staff the business will work most effectively
Customer satisfaction
Without staff being aware of job priorities customers will be the ones affected with delayed delivery dates and expectations not met
Overall Business Impact
Job priority awareness creates coordinated workflow that maximizes profitability through optimized throughput. Clear priority communication prevents departmental conflicts, ensures effective resource allocation, and reduces key-to-key times. Customer satisfaction improves when delivery expectations are met consistently. Strategic priority management strengthens work relationships, generates additional business opportunities, and maintains competitive advantage through reliable service delivery
action steps
Production Manager receives daily priority updates in meetings. Plan workflow by priorities with windscreen visibility. Explain priorities during twice-daily production walks.
Performance Monitoring and Enforcement
Strong internal warnings if policy not followed once established
Priority Communication and Planning
Production manager should explain job priorities to technical staff during the twice daily production walks
Priority Communication and Planning
Production manager should plan the work flow according to these priorities, and show these dates on the windscreen for all to see
Priority Communication and Planning
Production manager should be made aware of all job priorities daily in the production meeting with the VDA and reception ad parts manager
Related tasks
Milestone:
04: Production Management Optimisation