Why its important to implement
OEM directives require proper wheel alignment for safe ADAS calibration. Incorrect alignment compromises system accuracy and safety.
Documentation requirement
Always request a full report on return of the vehicle for the job file.
OEM compliance
Each OEM has its own directives when it comes to handling ADAS, LIDAR and RADAR systems and calibrations and these should be checked and used as the basis for all work carried out. It is important to note that many ADAS systems require a complete wheel alignment (front and rear) to properly calibrate the ADAS system and ensure that the system will be safe and functioning properly. The reason for this is if the vehicle is not driving to its proper alignment the ADAS system cannot be calibrated to centre and not truly measure accurately the distance to and placement of objects around the vehicle. This will increase the chances of the vehicle anti collision and safety systems being given wrong information and possibly cause an accident. If the correct steps are not followed or the shop believes it is not necessary it is good to check the repair methods of any OEM's they work with.
Business Impact
Profit loss from missing billable alignment work, customer satisfaction risk from OEM relationship damage if protocols not followed.
Profit
If wheel alignments are required for this work the work provider will likely have a time allowance or payment for this work, the business would be missing out on revenue if it fails to carry out the required work
Customer Satisfaction
OEM's and work providers are partners of the business and will possibly choose another body shop if repairs are not carried out according to repair methods
Overall Business Impact
Profit is affected when the business misses out on revenue from wheel alignment work that work providers will typically have time allowances or payments for. Customer Satisfaction suffers as OEMs and work providers may choose alternative body shops when repairs are not carried out according to proper repair methods and manufacturer directives.
action steps
Follow all manufacturer repair methods, ensure VDA access to procedures, add to estimates, enforce compliance.
Policy Enforcement
Strong internal warnings if policy not followed once established.
System Integration
Ensure the VDA has access to all repair methods and adds them to estimate.
Compliance Standards
The business should strictly follow all vehicle manufacturer repair methods.
Related tasks
Milestone:
09: Implementing Quality Control Measures