Why its important to implement
Protectors prevent dirt, chemicals, and paint transfer to vehicle interiors. Without them, excessive cleaning time or costly part replacement may be required.
Dirt and Dust Prevention
Dirt and dust from the shop floor is not carried onto the floors by technicians shoes
Clothing Transfer Prevention
Dirt and dust on technicians clothes wont easily transfer to the seats
Paint Transfer Prevention
Paint and sealers are less likely to be transferred from the hands and clothing of the paint technicians
Chemical Transfer Prevention
Grease, sealers and glues are less likely to be transferred from the hands and clothing of the body technicians
Replacement Cost Avoidance
When any of the above issues happen in a shop it can cause excessive time in cleaning or worst case a steering wheel, gear knob, seats or floor mats would need to be replaced free of charge
Business Impact
Profit loss from replacement parts. Reduced productivity from extra cleaning. Customer dissatisfaction from interior damage apologizing impacts professional image.
Profit
If interior parts need to be replaced due to damage the business will lose profit
Productivity
If the detailers have to spend excessive time cleaning chemicals and dirt from seats and trims
Customer Satisfaction
If the body shop has to apologise to the customer for damaging their interior the professional image of the shop is called into question and will leave the customer dissatisfied
action steps
Order protection stock. Ensure Production Manager fits protectors on all vehicles. Monitor protection throughout repair stages. Enforce policy compliance.
Policy Enforcement
Strong internal warnings if policy not followed once established
Quality Control and Monitoring
Each technician at each stage should ensure that the protection items are still in place as the vehicle travels through the repair stages
Management Oversight
Production Manager must ensure vehicle protection is fitted to all vehicles prior to them entering the body shop
Equipment and Supplies Purchase
The business should order stock of all vehicle protection items
Related tasks
Milestone:
09: Implementing Quality Control Measures