Why its important to implement
Prevents dirt and dust transfer to floors from technician shoes, prevents contamination to seats from technician clothes, reduces grease and chemical transfer from technician hands, prevents paint transfer, avoids replacement costs, and requires production manager oversight.
Avoids Replacement Costs
When any of the above issues happen in a shop it can cause excessive time in cleaning or worst case a steering wheel, gear knob, seats or floor mats would need to be replaced free of charge.
Prevents Paint Transfer
Paint and sealers are less likely to be transferred from the hands and clothing of the paint technicians.
Prevents Chemical Transfer
Grease, sealers and glues are less likely to be transferred from the hands and clothing of the body technicians.
Prevents Seat Contamination
Dirt and dust on technicians clothes wont easily transfer to the seats.
Management Responsibility
The production manager is in the best position to either fit these items or ensure they are fitted by staff.
Prevents Floor Contamination
Dirt and dust from the shop floor is not carried onto the floors by technicians shoes.
Business Impact
Reduces profit if interior parts need replacement due to damage. Decreases productivity from excessive detailing cleaning time. Compromises customer satisfaction if shop apologizes for interior damage, questioning professional image.
Profit
If interior parts need to be replaced due to damage the business will lose profit.
Productivity
If the detailers have to spend excessive time cleaning chemicals and dirt from seats and trims.
Customer Satisfaction
If the body shop has to apologise to the customer for damaging their interior the professional image of the shop is called into question and will leave the customer dissatisfied.
action steps
Order stock of all vehicle protection items. Production Manager ensures protection fitted before body shop entry. Each technician ensures protection remains in place throughout stages. Implement strong policy enforcement warnings.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Process Monitoring and Compliance
Each technician at each stage should ensure that the protection items are still in place as the vehicle travels through the repair stages.
Production Management Systems
Production Manager must ensure vehicle protection is fitted to all vehicles prior to them entering the body shop.
Inventory Management
The business should order stock of all vehicle protection items.
Related tasks
Milestone:
09: Implementing Quality Control Measures