Why its important to implement
Prevents dirt, dust, grease, paint, and sealers from transferring to vehicle interior. Avoids excessive cleaning time or costly replacement of interior components. Production manager responsible for ensuring proper fitting.
Dirt and Dust Prevention (Floor)
Dirt and dust from the shop floor is not carried onto the floors by technicians shoes.
Chemical Transfer Prevention (Body)
Grease, sealers and glues are less likely to be transferred from the hands and clothing of the body technicians.
Dirt and Dust Prevention (Seats)
Dirt and dust on technicians clothes wont easily transfer to the seats.
Cost Avoidance
When any of the above issues happen in a shop it can cause excessive time in cleaning or worst case a steering wheel, gear knob, seats or floor mats would need to be replaced free of charge.
Chemical Transfer Prevention (Paint)
Paint and sealers are less likely to be transferred from the hands and clothing of the paint technicians.
Management Responsibility
The production manager is in the best position to either fit these items or ensure they are fitted by staff.
Business Impact
Negatively impacts profit if interior parts require free replacement. Reduces productivity through excessive detailing time. Damages customer satisfaction and professional image if interior contamination occurs requiring apologies.
Profit
If interior parts need to be replaced due to damage the business will lose profit.
Productivity
If the detailers have to spend excessive time cleaning chemicals and dirt from seats and trims.
Customer Satisfaction
If the body shop has to apologise to the customer for damaging their interior the professional image of the shop is called into question and will leave the customer dissatisfied.
action steps
Order stock of all vehicle protection items. Production Manager ensures protection fitted before body shop entry. Technicians verify protection remains in place throughout repair stages. Implement strong internal warnings for policy non-compliance.
Policy Enforcement and Accountability
Strong internal warnings if policy not followed once established.
Process Compliance and Monitoring
Each technician at each stage should ensure that the protection items are still in place as the vehicle travels through the repair stages.
Management Oversight and Policy Enforcement
Production Manager must ensure vehicle protection is fitted to all vehicles prior to them entering the body shop.
Inventory Management and Supply
The business should order stock of all vehicle protection items.
Related tasks
Milestone:
09: Implementing Quality Control Measures