Why its important to implement
Provides employee-employer clarity for performance measurement. Enables performance reviews, business planning, future growth, and teamwork. Staff feel responsible for roles. OEM certification requirement.
Performance Review Facilitation
Will allow for an open discussion when it comes to performance reviews because objectives were clear to begin with
Job Description OEM Requirement
Some OEM's require and check this is in for the shop to pass audit for certification
Future Growth Planning
Plan future growth around roles required
Business Activity Planning
Allow the business to plan activities around predefined roles and availability of those roles
Team Responsibility Building
Making staff member responsible for their role, will build good teamwork
Employee-Employer Clarity
Gives clarity between employee and employer to measure and direct performance of the employees for the business
Business Impact
Improves staff satisfaction by preventing skill mismatches. Enhances productivity by avoiding non-productive tasks. Better customer service through organized office management and clear responsibilities.
Staff satisfaction
Staff that have a clearly defined roles and are measured by them feel a sense of achievement and do not feel they are being taken advantage by being asked to do things outside the scope of there skill set
Productivity
If the staff are constantly being asked to carry out functions that are not part of their skills the business will suffer by them being used for non productive tasks
Customer Satisfaction
When office staff that have clearly defined roles and are not overloaded with additional tasks not within their role that become unhappy and this can affect through to the customers through, lack of friendliness and disorganised office management to name a few
Overall Business Impact
Job descriptions create organizational clarity that directly improves staff satisfaction, productivity, and customer service quality. Clear role definitions prevent skill mismatches and non-productive task assignments, ensuring staff work within their competencies. This structure facilitates meaningful performance reviews, supports business growth planning, and builds strong teamwork through defined responsibilities. Enhanced staff satisfaction translates to better customer interactions and professional service delivery, while meeting OEM certification requirements for business credibility
action steps
Review all business activity roles. Write job descriptions for all positions including Manager/Owner. Implement through employee review and signing. Annual reviews and updates.
Regular Monitoring and Maintenance
Annually review the job descriptions and see if any roles need to be added or tasks need to be added to certain roles
Implementation and Review Processes
Implement the descriptions by reviewing and signing them with the employees
Documentation and Process Development
The business should write business descriptions for all roles in the company including for the Manager Owner
Documentation and Process Development
Review what roles are needed for every activity in the business
Related tasks
Milestone:
17: Establish Employee Training & Development Plan