Why its important to implement
Government regulations require VDA/technical staff certification. Work providers/OEMs need evidence of qualified staff on jobs. Risk of fines, client loss, or closure without certifications. Management peace of mind.
Structural Repair Certification
All certificates or technician numbers recognised by the OEM's should be added to each job especially when carrying out structural repairs
Training Program Necessity
Company should have a full training program in place, to upskill trade staff and management
Legal and Business Risk
If the business is operating without these certified staff members, they risk being heavy fines, losing clients or being closed down
Work Provider Requirements
Additionally work providers and OEMs will require that business has evidence of qualified staff working on vehicles is recorded on each job
Government Regulations
In many countries, governmental regulations stipulate that all VDA and technical staff have a trade certificate or license
Management Peace of Mind
There is also a peace of mind for the management of the business to have technical staff that are certified
Business Impact
Prevents severe revenue impact from fines or lost work. Maintains customer satisfaction and work provider confidence. Protects business credibility and ensures compliance for complex repairs.
Profit
If the business is fined or temporarily loses work due to no certifications it will severely impact revenue
Customer Satisfaction
If the business works with insurance companies and OEMs they will not be satisfied if the business is carrying out work without skilled staff, causing a loss of confidence and work
Overall Business Impact
Up-to-date technician certifications are critical for legal compliance, business credibility, and revenue protection. Proper certification prevents severe financial penalties, business closure risks, and loss of work provider confidence. Documented qualifications ensure structural repair compliance, maintain OEM partnerships, and provide management peace of mind. Comprehensive training programs enhance skill levels, support career development, and create competitive advantages through qualified workforce capabilities essential for complex modern vehicle repairs
action steps
Include certification requirements in job descriptions. Check, copy, and store certificates before employment. Annual certification reviews and advance recertification scheduling.
Regular Monitoring and Maintenance
Annually review certifications and check for recertification requirements in advance so staff can be booked in for training recertification well in advance of end of certificate dates
Certification and Compliance Management
When interviewing and before employing any technicians their certificates should be checked, copied and stored
Certification and Compliance Management
Ensure job descriptions include required certification and certificates for each role
Related tasks
Milestone:
17: Establish Employee Training & Development Plan