Why its important to implement
Prevents dirt, grease, paint transfer from technicians to vehicle interior. Avoids costly replacement of interior components and excessive cleaning time. Essential for professional image.
Management Responsibility
The production manager is in the best position to either fit these items or ensure they are fitted by staff.
Prevention of Seat Contamination
Dirt and dust on technicians clothes wont easily transfer to the seats.
Prevention of Floor Contamination
Dirt and dust from the shop floor is not carried onto the floors by technicians shoes.
Prevention of Paint Transfer
Paint and sealers are less likely to be transferred from the hands and clothing of the paint technicians.
Cost Prevention
When any of the above issues happen in a shop it can cause excessive time in cleaning or worst case a steering wheel, gear knob, seats or floor mats would need to be replaced free of charge.
Prevention of Grease Transfer
Grease, sealers and glues are less likely to be transferred from the hands and clothing of the body technicians.
Business Impact
Prevents significant profit loss from interior replacements. Reduces productivity loss from excessive detailing. Maintains customer satisfaction and professional shop image.
Profit
If interior parts need to be replaced due to damage the business will lose profit.
Productivity
If the detailers must spend excessive time cleaning chemicals and dirt from seats and trims.
Customer Satisfaction
If the body shop must apologise to the customer for damaging their interior the professional image of the shop is called into question and will leave the customer dissatisfied.
action steps
Order comprehensive protection stock, ensure production manager fits all protection, monitor protection throughout repair stages, enforce policy with warnings.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Quality Assurance Monitoring
Each technician at each stage should ensure that the protection items are still in place as the vehicle travels through the repair stages.
Production Management
Production Manager must ensure vehicle protection is fitted to all vehicles prior to them entering the body shop.
Vehicle Protection Stock Management
The business should order stock of all vehicle protection items.
Related tasks
Milestone:
17: Establish Employee Training & Development Plan