Why its important to implement
Visual target displays create team goals and accountability. Legal considerations for individual targets, but team goals improve performance.
BMS requirement
These are best displayed when there is a BMS in place.
Legal considerations
Production and performance targets being displayed will depend on the country or if the productive staff are managed by a union. Before displaying any productive targets involving individuals it is advisable to check with the workers representative or review the working condition allowances.
Target display benefits
If there is no problem with displaying production targets, this can be done effectively with centrally located monitors showing the weekly target in some form of graphic and display where the status is. This has had good results as many technicians respond well to having a common team goal. Displaying goals will also protect the business if poor performance of individuals leads to disciplinary action or removal of the staff member.
Business Impact
Profit improves through teamwork, productivity increases across all stages, key-to-key times reduced, customer satisfaction enhanced.
Profit
When the team can clearly see their targets, they will generally work together to achieve the goals
Throughput, general, body and paint productivity
Each stage of repair has been noted to increase speed and downtime when measurements are well displayed and used for team meetings
key to key
Each stage of repair has been noted to increase speed and downtime when measurements are well displayed and used for team meetings this will automatically positively impact key to key times
Customer satisfaction
Reduced key to key times will improve customer satisfaction
Overall Business Impact
Profit improves when teams can clearly see their targets and work together to achieve goals. Throughput, general, body and paint productivity increase as each stage of repair shows improved speed and reduced downtime when measurements are well displayed and used in team meetings. Key to key times are automatically and positively impacted when repair stages become more efficient through visible measurement displays. Customer satisfaction improves as a direct result of reduced key to key delivery times.
action steps
Invest in BMS, install central monitors for KPI display, use for team meetings, establish paint shop teams where possible.
Team Structure
Also, production targets work very well when there are teams set in the paint shop.
Training and Communication
Use the monitors for production and team meetings and explain how and why the targets are in place.
Display Systems
Install a central or a few centrally located monitors to display daily and weekly throughput targets and other appropriate KPI graphics.
Technology Investment
If the business does not have a BMS it should invest in this software.
Related tasks
Milestone:
05: Implement Performance Metrics Tracking System