Why its important to implement
Early problem identification prevents profit losses. Daily BMS monitoring provides real-time performance feedback for quick corrections.
BMS automation
BMS system will show this daily and automatically, so if no BMS system is in place the shop should put a budget in place to look at software available in the market.
Review frequency
The business should review production and efficiencies of the production team daily and weekly. By doing this the business can correct any problems it may be facing and curb profit losses early. Many body shops review efficiencies sometime after work is completed and cannot get a real feel for why there are delays or low efficiency numbers.
Business Impact
Profit protected through early problem detection, productivity improvements through technician-level analysis, reduced key-to-key and idle times, improved customer satisfaction.
Profit
If efficiency is low or targets are not being reach the business will be able to make good decisions on how to remedy the problem quickly and not find out after a loss has already been made
Throughput, general, body and paint productivity
If efficiency is low or targets are not being reach the business will be able to make good decisions on how to remedy the problem quickly and not find out after a loss has already been made. This can be analysed in each stage of repair if regular reviews are done for each technician
key to key and idle
By continually assessing the efficiencies the business will reduce key to key times
Customer satisfaction
Reduced key to key times will improve customer satisfaction
Overall Business Impact
Profit is protected when efficiency issues and missed targets are identified early, allowing for quick remedial decisions before losses occur. Throughput, general, body and paint productivity improve when regular reviews enable stage-by-stage analysis for each technician, facilitating targeted improvements. Key to key times are reduced through continual efficiency assessment and optimization. Customer satisfaction increases as a direct result of improved key to key delivery performance.
action steps
Invest in BMS, train managers on daily KPI monitoring, use monitors for meetings, include in daily production meetings, adjust planning based on efficiency.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Performance Management
Adjust the work planning according to staff efficiency levels.
Meeting Integration
Always cover this in the daily production meeting.
Communication Tools
Use the monitors for production and team meetings and explain how and why the targets are in place.
Training and Monitoring
Implement and train the production manager to look at specific production KPI's for each technician daily. A BMS will clearly display when a technician is on-time, under-time or over-time on each job.
Technology Investment
If the business does not have a BMS it should invest in this software.
Related tasks
Milestone:
05: Implement Performance Metrics Tracking System