Why its important to implement
Parts carry road grime, sharp edges, and adhesives that damage interior trims. Proper trolley storage prevents costly interior cleaning and replacement work.
Interior protection from removed parts
When parts are removed from the vehicle they should always be placed on the assigned parts trolley or parts bucket. If parts are placed in the vehicle, either on the floor, the seats or the rear of the vehicle there is a risk that the interior trims can be damaged or dirtied.
Road grime contamination risk
Often parts removed come from the outside of the vehicle and as such they hold a certain amount of road grime even if the vehicle was washed prior to coming into the work shop. This road grime will come loose in while sitting in the car and cause additional work for cleaning or staining that cannot be removed.
Adhesive staining concerns
Most internal door trims seal or liner has a very sticky glue that could also stain the internal trims very easy and is very difficult to remove.
Physical damage from parts weight
Most parts on vehicles have sharp edges and carry some weight, when these encounter the soft seats and trims or rub against hard plastic items they can leave marks that cannot be removed.
Business Impact
Profit loss from trim cleaning/replacement costs, key-to-key delays from cleaning area backups, customer dissatisfaction from business-caused damage.
Profit
If trims are excessively dirtied, stained or damaged the business will have to take time and money to clean or replace the damaged parts
Key to key
If the vehicle is delayed in the cleaning area because of damage or stains caused by leaving trims inside the vehicle the "key to key" will be affected
Customer satisfaction
Unnecessary damage cause by the business will cause customers to be unhappy and lose confidence in the business
Overall Business Impact
Profit is affected when trims become excessively dirtied, stained, or damaged, requiring the business to spend time and money on cleaning or replacement. Key to key times are extended when vehicles are delayed in the cleaning area due to damage or stains caused by improper parts storage. Customer satisfaction decreases when unnecessary damage caused by the business leads to customer unhappiness and loss of confidence.
action steps
Purchase sufficient trolleys/buckets, train parts trolley processes, implement traffic light systems, establish delivery procedures, enforce compliance.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Management Oversight
Production Manager should check and enforce this process.
Technician Training
Implement and train technicians to place all removed parts from vehicles onto the parts trolley provided to the bay with the new parts.
Delivery Processes
Implement and train process where parts department deliver parts trolleys to the work bay for each job.
Traffic Light System
Implement and train traffic light process for parts trolleys.
Parts Management Process
Implement and train process where the parts manager checks every part has arrived according to the estimate before the vehicle is booked in for repair, labels each part and places them onto a trolley exclusively for that job.
Equipment Purchase
Purchase enough trolleys and parts buckets for weekly work volume.
Related tasks
Milestone:
12: Vehicle Stripping & Identification