Why its important to implement
Detailed disassembly with careful inspection of non-replacement parts often reveals hidden damage. Documentation of additional damage enables proper parts ordering and labor time approval early in the repair process, reducing end-stage delays.
Process Benefits
Early identification minimizes end-of-repair delays by allowing advance parts ordering and labor approval. VDAs should promptly communicate approvals to minimize production holds.
Disassembly Importance
Detailed disassembly is critical but often rushed. This costs time and money throughout the repair process.
Inspection Process
After job card review, parts should be carefully removed and non-replacement parts checked for hidden damage. Document findings on additional sheets or in the BMS.
Quality Control
VDAs should regularly check for additional items found during repairs and verify labor hour allocations for repair areas.
Business Impact
Missing damage identification costs shops revenue for both parts and labor. Undocumented damage delays workflow when discovered late in the process as vehicles wait for parts. This extends key-to-key time and creates customer dissatisfaction from repair delays.
Parts Revenue Impact
If disassembly is not done in a detailed way the repair the business will miss out on revenue for parts that could be needed.
Labor Revenue Impact
If disassembly is not done in a detailed way the repair the business will miss out on revenue for additional labour for repairs that could be needed.
Workflow Impact
If parts that are damaged are not picked up and added to the job the work shop will be blocked up by jobs that are waiting for parts.
Key-to-Key Impact
Wasted productivity due to waiting for parts not reported as damaged immediately will lengthen the time the job is in the shop.
Customer Satisfaction Impact
Long key to key times and delays in repair will cause customer dissatisfaction.
action steps
Implement thorough disassembly and inspection procedures. Provide documentation systems (paper or BMS) for tracking additional damage. Establish VDA oversight of technician findings. Enforce compliance through clear consequences for policy non-adherence.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Quality Control
VDA's should regularly check if there is items added by the technicians.
Documentation System
Ensure there is a blank additional sheet in place or a BMS system that allows direct additional adding for the technicians.
Process Implementation
Implement and train detailed stripping process into the body shop.
Related tasks
Milestone:
12: Vehicle Stripping & Identification