Why its important to implement
Provides long-term corrosion protection in panels and cavities, offers impact resistance against chipping from stones and debris, contributes to vehicle longevity and structural integrity, maintains resale value, and enhances customer satisfaction.
Maintains Vehicle Value
By preventing rust and body damage, these applications help maintain the vehicle's resale value.
Customer Satisfaction
Customers appreciate the thorough care taken to protect their vehicle against future damage, enhancing their satisfaction with the service.
Impact Resistance
Stone guard offers a protective coating against chipping from stones and debris, preserving the integrity of the paint and bodywork.
Corrosion Protection
Cavity wax provides long-term protection against rust and corrosion inside panels and cavities where moisture can accumulate.
Vehicle Longevity
Both treatments contribute to maintaining the vehicle's structural integrity over time, prolonging its lifespan.
Business Impact
While application incurs costs, reduces warranty claims related to rust and paint damage protecting profit margins. Maintains or improves throughput by preventing rework. Proper scheduling ensures minimal cycle time impact. Enhances customer satisfaction and referrals.
Prep Department
Needs to ensure that surfaces are properly prepared for the application of cavity wax and stone guard, affecting workflow and prep time.
Paint Department
Coordination is required to ensure that these protective coatings are applied after paint processes and do not interfere with paint curing.
Quality Control
QC checks must include verification that cavity wax and stone guard have been correctly applied, ensuring the vehicle's protection.
Customer Service
Educating customers on the benefits of these treatments can improve their perception of the repair job's value.
Profit
While the application of these products incurs a cost, they can reduce warranty claims related to rust and paint damage, protecting profit margins.
Throughput
Efficient integration of these applications into the repair process can maintain or even improve job throughput by preventing rework.
Key to Key (Overall Cycle Time)
Proper scheduling ensures that the addition of these processes does not significantly impact overall repair times.
Idle Time
Streamlining the application process minimizes downtime, keeping technicians productive.
Customer Satisfaction
The added vehicle protection enhances customer satisfaction and contributes to positive reviews and referrals.
action steps
Conduct training on cavity wax and stone guard importance including application techniques. Ensure consistent supply of high-quality products. Integrate application into standard procedures. Implement quality assurance measures for correct application verification.
Customer Communication Strategy
Develop communication materials that highlight the long-term benefits of cavity wax and stone guard applications, reinforcing the value added to the repair service.
Quality Control System Enhancement
Implement specific quality assurance measures to check the correct application of cavity wax and stone guard as part of the final inspection.
Process Integration and Standardization
Integrate the application of these protective coatings into standard operating procedures, with clear guidelines on when and how they should be used.
Inventory Management and Supply
Ensure a consistent supply of high-quality cavity wax and stone guard products to meet repair demands.
Technical Training and Development
Conduct training sessions on the importance of cavity wax and stone guard, including application techniques and timing within the repair process.
Related tasks
Milestone:
12: Vehicle Stripping & Identification