Why its important to implement
Prevents missing work or parts charges through double-checking processes. Small missed items accumulate to significant revenue loss over a financial year.
Revenue Protection
By double checking or even having each estimator check each others estimates and additional approved by the work provider will help to make sure the business does not miss out on work that was carried out or parts that were put on the vehicle.
Financial Impact
Not carrying out this process can have a big impact over a financial year as many small items over many invoices add up to significant revenue.
Business Impact
Profit: Directly protected by capturing all chargeable work. Throughput: Minimal impact. Cycle Time: Slight delay for review. Idle Time: No significant impact. Customer Satisfaction: Indirect through accurate billing.
Profit
If anything is missed from an invoice that can be charged the business will miss out on revenue.
action steps
Establish estimator checking system, assess workload capacity (2-3 panels = 1-2 hours), implement strong internal enforcement warnings for non-compliance.
Invoice Review Enforcement
Strong internal warnings if policy not followed once established
Workload Assessment
Check for number of estimates being done daily/weekly by estimator to see if overloaded. Depending on job size the average 2-3 panel estimates should take 1-2 hours with parts contact and insurance negotiation.
Invoice Review System
A policy should be established to have a checking system between estimators if more than one or if only one then the estimator should be allowed the time to double check all estimates and parts prior to invoicing.
Related tasks
Milestone:
01: Elevate Your Customer Experience