Why its important to implement
COVID-19 sanitization protocols protect staff and customers from infection while building customer confidence in health and safety measures.
COVID-19 Infection Prevention
The recent COVID-19 pandemic and its ongoing outbreaks cause many people to fear infection as a result of any kind of contact including other people being inside or working on their vehicles.
Staff Protection from Customer Exposure
Additionally, staff can be infected by customers when working on their car and touching keys and steering wheels for example.
Business Impact
Prevents customer repair delays and business loss. Reduces staff isolation productivity loss. Maintains customer satisfaction and business loyalty.
Profit
If customers do not feel that business takes precautions, they may delay repairs if minor.
Productivity
The business is exposed to staff being in isolation and away from work if infected by customers.
Customer Satisfaction
Customers who are not confident that their health and safety is a priority will delay a repair or find another business.
action steps
Purchase sanitization products, implement information packs, enforce usage protocols, establish cleaning processes.
Safety Product Usage Enforcement
Enforce usage of all safety and cleaning products.
Customer Communication Packs
Implement information packs in the office and with staff in direct contact with customers so they are always informed of company policies and the business' safety priorities.
Vehicle Sanitization Products
Purchase cleaning and sanitisation products for final clean and implement process.
Related tasks
Milestone:
08: Implement Health & Safety Procedures