Why its important to implement
Hand sanitization stations prevent COVID-19 transmission throughout the workshop while demonstrating commitment to health and safety protocols.
Workshop Cross-Contamination Prevention
The recent COVID-19 pandemic and its ongoing outbreaks cause many people to fear infection as a result of any kind of contact including other people being inside or working on their vehicles.
Staff Hygiene and Protection
Additionally, staff can be infected by touching customers cars when working on them for example touching keys and steering wheels.
Business Impact
Prevents customer repair delays and business loss. Reduces staff isolation productivity loss. Maintains customer satisfaction and trust.
Profit
If customers do not feel that business takes precautions, they may delay repairs if minor.
Productivity
The business is exposed to staff being in isolation and away from work if infected by customers.
Customer Satisfaction
Customers who are not confident that their health and safety is a priority will delay a repair or find another business.
action steps
Install hand sanitization stations, implement information packs, enforce usage protocols, communicate actions to customers.
Customer Assurance Communication
Supply customers details of the actions the company will be taking to ensure the vehicle will be returned clean.
Safety Protocol Enforcement
Enforce usage of all safety and cleaning products.
Staff Policy Communication
Implement information packs in the office and with staff in direct contact with customers so they are always informed of company policies and the business' safety priorities.
Hand Sanitization Station Installation
Purchase and install hand sanitisation stations throughout the workshop.
Related tasks
Milestone:
08: Implement Health & Safety Procedures