Why its important to implement
Ensures proper primer adhesion preventing peeling, improves finish quality by removing contaminants, guarantees durability and longevity, avoids rework saving time and resources, and provides safer working conditions.
Finish Quality
Degreasing removes contaminants that can cause imperfections in the paint finish.
Efficiency
It helps avoid the need for rework due to paint defects, saving time and resources.
Adhesion
Clean surfaces ensure that the primer adheres properly to the vehicle's body, preventing peeling and flaking.
Durability
A clean surface ensures the longevity of the paintwork, as contamination can lead to early deterioration.
Safety
A clean, degreased surface is safer to work on, reducing the risk of hazardous reactions between chemicals.
Business Impact
Increases costs and reduces profit from contamination rework. Reduces throughput from additional processing. Extends key-to-key time from rework requirements. Increases idle time from waiting for re-prep. Significantly impacts customer satisfaction through finish quality.
Paint Department
Contamination can lead to a substandard finish, requiring repainting.
Quality Control Department
Increases the frequency of inspections and potential rework.
Prep Department
Additional preparation time if rework is needed due to poor adhesion.
Customer Service Department
Customer dissatisfaction due to delays or perceived quality issues.
Sales and Front Office
Delays can affect scheduling, causing a backlog of work and impacting service delivery promises.
Profit
Redoing work due to contamination increases costs and affects profit margins.
Throughput
The necessity for rework can reduce the number of vehicles processed in a given time frame.
Key to Key (Overall Cycle Time)
Rework extends the total repair time, affecting the key-to-key metric.
Idle Time
Increases if technicians have to wait for re-prepping or repainting due to contamination issues.
Customer Satisfaction
The final finish quality has a significant impact on customer satisfaction.
action steps
Enforce degreasing as standard practice. Implement systematic quality inspections pre-application. Integrate mandatory degreasing into prep workflows. Develop customer communication protocols. Adapt flexible scheduling for quality control variability.
Technical Training
Provide ongoing training to all relevant staff on the importance of degreasing and proper techniques.
Rework Minimization
Regularly review and refine processes to minimize the likelihood and impact of rework.
Flexible Scheduling
Adapt scheduling practices to account for the variability in repair times due to quality control practices.
Customer Communication
Develop protocols to keep customers informed about the progress and any delays in their vehicle repair.
Workflow Integration
Include a mandatory degreasing step in the prep department's procedures to streamline the process.
Quality Control Inspections
Implement a systematic quality inspection before the primer application to ensure proper surface preparation.
Procedure Enforcement
Ensure that degreasing is performed as standard practice before any primer filler application.
Related tasks
Milestone:
20: Preparation Bay Process and Product Use