Why its important to implement
Visual damage mapping with colored markers clarifies job instructions for technicians. Prevents unpaid additional repairs. Windscreen information shows job details. Identifies upselling opportunities.
Visual Repair Communication
By using different coloured non-permanent marker pens, the estimator can for example use red to mark up where existing damage is, green for what needs to be done and instructions on how far to blend or items to left on the vehicle as they may not have been approved by the work provider
Clear Job Instructions
When the vehicle arrives at the body shop the estimator should go out to the vehicle and begin mapping the damage. This process makes all job instruction clear to the technicians
Vehicle Information Display
Information should be written on the windscreen showing the job number, date in, date out, insurance company, other instructions. Vehicle mapping visualises the job card in a better way than any other
Upselling Identification
At his time, you would also mark up sell promised work
Detailed Instructions
He should write instructions if needed as the more information for the technicians the less chance they will repair something for free or repair the wrong parts
Business Impact
Prevents revenue loss from unpaid repairs, reduces technician downtime and administrative communications. Improves productivity, key-to-key times, and maintains work provider relationships through precise scope adherence.
Profit
Damage that is repaired in addition the agreed estimate will not be paid for by work providers
Overall, Body and Paint Shop Productivity
Vehicle mapping will clarify exactly what needs to be done on the vehicle reducing time wasted by the technicians walking to the office to ask what needs to be repaired or any other detailed instructions in addition to the job card
Additional Administration Work
During the process of VDA there may be specific instructions and agreements that can be shared using vehicle mapping that will reduce the number of time the VDA needs to go back forth with technicians
Overall Business Impact
Vehicle mapping fundamentally improves operational efficiency and profit protection. Clear visual instructions prevent unpaid additional repairs while significantly reducing technician downtime and administrative back-and-forth communications. This enhances overall productivity, improves key-to-key cycle times, and ensures accurate work completion. The process also facilitates upselling opportunities while maintaining strong work provider relationships through precise scope adherence and professional presentation
action steps
Train VDAs in vehicle mapping process. Implement for all jobs using colored markers and windscreen information. Regular compliance monitoring with warnings.
Performance Monitoring and Enforcement
Regularly check that this is being carried out for every job, strong internal warnings if policy not followed once established
Performance Monitoring and Enforcement
Regularly check that this is being carried out for every job, strong internal warnings if policy not followed once established
Process Implementation and Documentation
Once trained the shop should implement this process for all jobs
Policy Implementation and Staff Training
VDA's should be trained how to carry out this process
Related tasks
Milestone:
03: Streamlining Vehicle Prep Work