Why its important to implement
External services (glass, alignment, ADAS) must be clearly identified to prevent internal technicians from attempting work requiring special certification or warranties.
Clear third party communication
It is important that the production manager and technical staff are informed of any third party tasks and they are shown clearly on the job card or written on the windscreen to remove the risk that the technicians will attempt to remove these items themselves not realising these items are to be done my another party. This will also alert the technical team to check if the third party is booked and on schedule.
Third party service requirements
There are some tasks on and estimate that the business may not handle internally. These may be due to agreements with work providers that require some services to be done by a particular company. The most common tasks taken care of by third parties are: Windscreens and all glass removal and refitting, Wheel alignments, Tyre changes, ADAS and Radar calibrations, Electronic checks, Air-conditioning de-gassing and re-gassing, Vehicle wrapping and signage application, Paint-less dent repair.
Third party scheduling requirements
These tasks need to be scheduled throughout the period of the repair and should be scheduled within the agreed dates the vehicle is on site. All booking should then be scheduled with the BMS.
Business Impact
Productivity loss from misallocated work hours, warranty risks, certification issues, increased idle time, customer dissatisfaction from delays.
Key to key, throughput, general, body and paint productivity
If internal technicians carry out work that is to be done by a third party the the business will be losing productive hours allowed and allocated to another company. Additionally there is the risk that if the internal technicians carry out this work the work may not be warranted. Also the work may be outsourced because certain certification is needed by the technicians
Idle Time
Vehicle siting waiting for third parties to carry out their work will increase idle times
Customer Satisfaction
Customers lose confidence and brand happiness in the business with long 'key to key' time
Overall Business Impact
Key to key, throughput, general, body and paint productivity are affected when internal technicians carry out work allocated to third parties, causing loss of productive hours and potential warranty issues, while work may require specific certification that internal technicians lack. Idle Time increases when vehicles sit waiting for third parties to complete their work. Customer Satisfaction decreases as customers lose confidence and brand happiness due to extended key to key times.
action steps
Check third party availability before booking, schedule in BMS, ensure job card/windscreen documentation, establish Production Manager coordination, enforce compliance.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Management Coordination
Production manager should ensure the work is carried out on time with the third parties or inform if there are any delays.
Documentation Requirements
VDA or Admin staff should ensure the third party tasks are listed on the job card and or written on the vehicles windscreen when mapping the vehicle.
Scheduling Systems
Schedule when the third party should carry out the work and add it to the BMS planner.
Booking Protocols
Only book in vehicles when third parties confirm availability.
Third Party Coordination
Admin staff should check with all third parties if there is availabilities during the booked period before confirming with the customer.
Related tasks
Milestone:
03: Streamlining Vehicle Prep Work