Why its important to implement
All additional damage discovered during disassembly must be documented and submitted for work provider authorization. This allows for additional parts ordering and labor approval while maintaining transparent communication about actual repair requirements.
Business Impact
Failing to document and obtain approval for additional damage costs the business in both parts and labor revenue.
Communication Process
VDAs should maintain clear communication between work providers, technicians, and production managers about additional approvals.
Work Provider Approval
All additional damage identified during disassembly must be documented and submitted to assessors for authorization.
Workflow Management
Prompt approval requests minimize production delays and allow for better scheduling and parts ordering.
Business Impact
Failure to obtain approval for additional work leads to lost revenue on parts and labor. Repair workflow suffers when approvals are delayed. Vehicles blocked in production extend key-to-key times. Customers become dissatisfied with extended repair timelines.
Parts Revenue Impact
If disassembly is not done in a detailed way the repair the business will miss out on revenue for parts that could be needed.
Labor Revenue Impact
If disassembly is not done in a detailed way the repair the business will miss out on revenue for additional labour for repairs that could be needed.
Workflow Impact
If parts that are damaged are not picked up and added to the job the work shop will be blocked up by jobs that are waiting for parts.
Key-to-Key Impact
Wasted productivity time due to waiting for parts not reported as damaged immediately will lengthen the time the job is in the shop.
Customer Satisfaction Impact
Long key to key times and delays in repair will cause customer dissatisfaction.
action steps
Create structured disassembly and damage documentation processes. Establish systems for prompt submission of additional findings to work providers. Implement VDA checks of technician documentation. Maintain clear communication channels between all parties involved in approvals.
Policy Enforcement
Strong internal warnings if policy not followed once established.
Quality Control
VDA's should regularly check if there is items added by the technicians.
Documentation System
Ensure there is a blank additional sheet in place or a BMS system that allows direct additional adding for the technicians.
Process Implementation
Implement and train detailed stripping process into the body shop.
Related tasks
Milestone:
02: Streamlining VDA Processes