Why its important to implement
Strip-down process reveals hidden damage requiring organized recording. BMS apps can streamline technician-to-estimator communication and reduce missed items.
Supplementary Recording System
This blank sheet will help to keep the recording and adding of supplementary items organised and not missed.
Standard Approval Process
These supplementary parts or repairs then need to have the standard process done for approval.
BMS Technology Integration
Some BMS systems now have the ability to allow the technician to use an app to record the damage by photo and note that will go directly to the estimator, this will reduce missed items and unnecessary trips into the body shop by the estimator.
Additional Damage Discovery Organization
As the vehicle goes through the body shop and especially during the strip down process the additional broken parts or damaged items not seen during the vehicle damage assessment because they were behind other parts will be discovered and need to be noted down for the VDA by the technician.
Business Impact
Missing supplementary items leads to unpaid parts and labor costs. Disorganized recording blocks bays and causes double-handling waste affecting key-to-key times.
Profit
If additional parts are not recorded in an organised way and then missed this could lead to missing items for approval and the business may have to carry the cost of the parts.
Profit
If additional hours are not recorded in an organised way and then missed this could lead to missing items for approval and the business may have to carry the cost of the labour.
Productivity
If supplementary items are not recorded and approved in a timely manner the vehicle will have to be stopped in production and may block a bay or be moved outside the building causing additional waste of labour in double handling the vehicle.
Key to Key
If delays come as a result of missed items for approval and invoicing during the repair process revenue will be affected.
action steps
Add blank supplementary sheets to job folders, ensure technician usage, implement BMS technology integration, enforce policy compliance.
Supplementary Sheet Policy Enforcement
Regularly check that this is being carried out for every job, strong internal warnings if policy not followed once established.
Technician Supplementary Sheet Usage
Implement process of making sure the technicians use the supplementary sheet.
Supplementary Sheet Implementation
Implement process of the VDA adding a blank supplementary sheet to each job card folder and have it on the vehicle prior to entering the workshop.
Related tasks
Milestone:
02: Streamlining VDA Processes