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Ensure vehicle damage assessors (VDA's) aware of the ACTUAL shop rate required

Make the steps to improve your overall performance.

Why its important to implement

VDA is most valuable person for profitability. Must know true shop hourly rate for effective negotiation. Business needs internal cost analysis to determine actual profitable rate.

VDA Business Value

The Vehicle Damage Assessor is the most valuable person in the business when it comes to profitability.

Estimate Accuracy Impact

If they miss items on estimates, then the business suffers or if they are too expensive and do not negotiate well then, the business may lose work providers over time because of not being competitive.

Industry Negotiation Element

Even though the Remove and Refit times and hourly rates are set there is the element of agreed value in the industry.

Cost Analysis Requirement

The business should have carried out internal cost analysis and understand how much it cost per hour to run the business, this is the ACTUAL shop rate required to be profitable.

Shop Rate Knowledge

An important factor when they negotiate work for the business is their ability to knowing what the business shop hourly rate is.

Business Impact

Without shop rate knowledge, VDAs cannot negotiate profitably. Unknown true costs create high danger of unprofitable operations.

Profit

If the VDA does not know the hourly shop rate is, it will be impossible for him to negotiate for the business and be profitability.

Profit

If the business does not know it's true or ACTUAL hourly rate to running the shop, there is a high danger of not being profitable and viable.

action steps

Calculate true hourly running costs immediately and ensure all VDAs know the actual shop rate required for profitability.

Shop Rate Cost Analysis

The business should carry out the exercise of calculating its true hourly running cost as soon as possible and this information should be known by the VDA's.

Related tasks

Milestone:

02: Streamlining VDA Processes

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Additional damaged parts missing on job card need damage assessor to request client approval

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Identify Business Estimating systems usage

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Identify if the Estimating systems are linked to insurance rates

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Check how the business uses Vehicle Manufacturer Repair Methods

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Check if the Estimating System, BMS, Paint System and DMS integratration

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Understand the importance of a dedicated Estimator and VDA

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Estimating Bay questions?

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Light Body Repair Bay Questions?

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Heavy Body Repair Bay Questions?

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Aluminium Repair Bay Questions?

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The vehicle damage assessor (VDA) uses a camera for vehicle damage assessments

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Make sure the vehicle damage assessor (VDA) has access to all work provider rates, times and allowances

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Ensure vehicle damage assessors (VDA's) aware of the ACTUAL shop rate required

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The vehicle damage assessor (VDA) checks for correct paint grouping

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The vehicle damage assessor (VDA) checks for previous painting on the damaged area

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The vehicle damage assessor (VDA) needs the ability to check for special colour formulations

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Vehicle damage assessor (VDA) enters all required information fields into the vehicle damage / estimating system

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Vehicle damage assessor (VDA) checks all electric and hybrid vehicles for any safety issues prior to beginning the vehicle damage estimate for minor accidents

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Vehicle damage assessor (VDA) makes sure all vehicles are cleaned before carrying out the vehicle damage estimate

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Vehicle damage assessor (VDA) looks for upselling opportunities

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Vehicle damage assessor (VDA) must have access to Vehicle Repair Methods for all repairs

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Ensure all essential documents are assembled into a job file or BMS

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Vehicle damage estimates are reviewed and checked before submitting to work provider

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Include a blank supplementary sheet with the job sheet

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Vehicle damage assessor confirms all vehicle damage estimates are approved by the work provider before work begins

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Vehicle damage assessor checks for additional damage supplementary on each job after disassembly stage

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Vehicle damage assessor submits the additional damage supplementary to the work provider for approval

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Vehicle damage assessor confirms approval for all additional damage supplementary before work is carried out and is the BMS updated

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