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The vehicle damage assessor (VDA) needs the ability to check for special colour formulations

Make the steps to improve your overall performance.

Why its important to implement

OEM develops new multi-layer paint systems requiring more time and specialized products that shops may not stock.

OEM Color Innovation

OEM are always working on new colours and techniques, to give their brand a new look in the market.

Multi-Layer Paint Systems

In turn this can mean three layer or even four-layer paint system to give it the new look of colour depth.

Special System Requirements

Doing this new system will take more time and products that the shop may not have in stock.

Business Impact

Missing special formulation documentation results in extra unpaid work. Technicians spend excessive hours on jobs at standard paint rates.

Profit

If the VDA does not note this new formulation and painting process to the work provider and agree on paint rate, extra work will be done at the shop cost.

Productivity

If the business carries out this additional work and the standard paint rate, the technician will be doing many more hours on the job.

action steps

Train VDAs on new paint technologies and application processes, negotiate correct hourly rates with work providers.

Special Paint Technology Training

The VDA needs to understand and be trained on what new paint technologies and application process are on the new cars, and in turn negotiate with the work providers the correct hourly rate.

Related tasks

Milestone:

02: Streamlining VDA Processes

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Additional damaged parts missing on job card need damage assessor to request client approval

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Identify Business Estimating systems usage

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Identify if the Estimating systems are linked to insurance rates

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Check how the business uses Vehicle Manufacturer Repair Methods

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Check if the Estimating System, BMS, Paint System and DMS integratration

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Understand the importance of a dedicated Estimator and VDA

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Estimating Bay questions?

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Light Body Repair Bay Questions?

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Heavy Body Repair Bay Questions?

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Aluminium Repair Bay Questions?

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The vehicle damage assessor (VDA) uses a camera for vehicle damage assessments

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Make sure the vehicle damage assessor (VDA) has access to all work provider rates, times and allowances

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Ensure vehicle damage assessors (VDA's) aware of the ACTUAL shop rate required

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The vehicle damage assessor (VDA) checks for correct paint grouping

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The vehicle damage assessor (VDA) checks for previous painting on the damaged area

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The vehicle damage assessor (VDA) needs the ability to check for special colour formulations

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Vehicle damage assessor (VDA) enters all required information fields into the vehicle damage / estimating system

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Vehicle damage assessor (VDA) checks all electric and hybrid vehicles for any safety issues prior to beginning the vehicle damage estimate for minor accidents

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Vehicle damage assessor (VDA) makes sure all vehicles are cleaned before carrying out the vehicle damage estimate

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Vehicle damage assessor (VDA) looks for upselling opportunities

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Vehicle damage assessor (VDA) must have access to Vehicle Repair Methods for all repairs

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Ensure all essential documents are assembled into a job file or BMS

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Vehicle damage estimates are reviewed and checked before submitting to work provider

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Include a blank supplementary sheet with the job sheet

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Vehicle damage assessor confirms all vehicle damage estimates are approved by the work provider before work begins

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Vehicle damage assessor checks for additional damage supplementary on each job after disassembly stage

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Vehicle damage assessor submits the additional damage supplementary to the work provider for approval

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Vehicle damage assessor confirms approval for all additional damage supplementary before work is carried out and is the BMS updated

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