Why its important to implement
Camera documentation provides historical evidence and speeds assessment process. Photos required by insurance companies and essential for damage review and office processing.
Multiple Angle Photography
It is important that the assessor takes a number of photos at different angles of the damage for the work provider if needed at a later date.
Historical Evidence Documentation
Using a smartphone camera is vital to vehicle damage assessments as they begin the historical evidence of the damage to the vehicle.
Easy Camera Access
It is important that the Vehicle Damage Assessor has easy access to a camera or smartphone to ensure photos are taken for every assessment.
Assessment Process Speed
Having easy access to a camera will also speed up the process of the assessments and make it easy when doing the assessment in the office later.
Integrated Technology Solution
The best solution for this is a tablet or smartphone that has the estimating system app on it and the photo are directly uploaded to the system.
Business Impact
No photos equals no payment from most insurers. Missing documentation causes payment delays and wastes VDA time searching for equipment.
Profit
No photos no payment for most insurance companies.
Profit
No photos no easy reference if a review of the original damage is required.
Profit
VDA - time wasted waiting for or looking for a camera.
action steps
Purchase dedicated cameras/tablets with estimating apps, ensure camera usage for all estimates, enforce photography policy with warnings.
Photography Policy Enforcement
Strong internal warnings if policy not followed once established.
Camera Usage Policy
Ensure digital cameras are used for all estimates.
Photography Equipment Procurement
Purchase specific digital cameras, tablets or smartphone for vehicle damage assessments.
Related tasks
Milestone:
02: Streamlining VDA Processes