Why its important to implement
Complete data entry ensures work provider approval and accurate parts ordering. Information critical for business analysis and future operations.
Estimating System Data Capture
The information fields in the estimating systems capture all the information required by work providers and the Body Shop to complete the estimate and allow for approval of the job.
Business Analysis Data
This information is also important to capture for future business analysis.
Parts Ordering Accuracy
This will also ensure that the parts ordering system will have all the correct data for parts (Vin number - year of manufacture - paint code- options).
Business Impact
Incomplete information causes claim delays or rejections. Missing data prevents correct parts ordering before repairs begin.
Profit
If claims are rejected or delayed as a result of lack of sufficient required information the approval may be delayed or rejected.
Productivity
Due to no able to order correct parts before car is returned for repairs.
action steps
Investigate required field systems, train VDAs on data collection, enforce policy with warnings, use cameras for documentation.
Electric Vehicle Policy Enforcement
Strong internal warnings if policy not followed once established.
OEM Repair Method Compliance
The VDA should always refer to the OEM repair methods for the area of damage, as there may be standard practice to replace some parts after an accident even if there is no visual damage.
Camera Documentation Protocol
Have the VDA use the camara to capture this information as a SOP.
Data Entry Policy Enforcement
Strong internal warnings if policy not followed once established.
Data Collection Training
Implement training and process for all VDA's to collect this information during the vehicle damage assessment.
System Required Fields Investigation
Investigate if it is possible for the Estimating system or Body Shop Management System (BMS) to have a required information fields where the page cannot be completed unless all required fields are completed.
Related tasks
Milestone:
02: Streamlining VDA Processes